Information Desk Representative - Omaha, Flexible Weekend Evening Hours

*Great job for students wanting flexibility!*

Call 402-401-5333 for more details

RESPONSIBILITIES:

• Provides customer service to all entering Madonna facilities as the first source for directions and assistance to those in need.
• Provides directions and guidance and information to visitors, patients, residents and staff and external parties with excellent customer service displaying Madonna hospitality with a friendly demeanor.
• Primarily performs basic duties which includes in-person direct verbal communication as well as by telephone following Madonna confidentiality policies and HIPAA regulations.
• Assists with training other staff and volunteers as assigned.
• Provides general information to patients, vendors, caregivers/visitors and employees and all others entering the facility to help with way-finding.
• Responds to emergency codes using proper procedures assisting others in the area to do the same.
• Maintains knowledgeable about Madonna through reading of the Madonna Hub, Independent, checking the information book and other information offered by Madonna.
• Greets people and verbally shares appropriate authorized information.  Provides guidance to patients, visitors and Madonna staff and all others in a pleasant and friendly as well as informed manner.
• Performs various tasks such as taking messages or giving directions/instructions, to internal and external parties.
• Provides assistance to volunteers.
• Answers telephone and makes telephone calls in order to efficiently relay calls or messages to others.
• Assists with packages, flowers, and other items delivered to ensure timely pick up or delivery to appropriate parties
  QUALIFICATIONS:
  
• High School diploma or equivalency required.
• Experience in information desk, receptionist, customer service or medical environment requiring frequent public interaction preferred.
• Must have excellent customer service and problem solving skills.
• Excellent communication skills required including verbal, (in person or by telephone), and written clarity.
• Must be able to work independently, as well as in collaboration with others.
• Must have the ability to operate standard office equipment and basic computer access.
• Must be at least 18 years of age.